Shipping policy

Thank you for choosing xisistoe! This Shipping Policy outlines the details of our shipping processes, timelines, and related terms to ensure you have a clear understanding of how your orders will be delivered.

1. Order Processing Time

All orders are processed within 2-5 business days (excluding weekends and public holidays) after payment confirmation. Processing time includes order verification, product inspection, and packaging to ensure your items arrive in perfect condition.

If there is any delay in processing your order (e.g., due to product availability), we will notify you via email at the earliest opportunity.

2. Shipping Options & Delivery Timelines

Shipping Option	Delivery Time (After Shipment)	Applicable Regions
Standard Shipping	3-7 business days	Indonesia (Domestic)
Express Shipping	1-3 business days	Indonesia (Domestic)
International Shipping	7-14 business days	All International Regions (varies by country)

Note: Delivery times are estimated and may be extended due to unforeseen circumstances such as weather, customs delays (for international orders), or peak shipping periods.

3. Shipping Costs

Shipping costs are calculated based on your shipping address, order weight, and selected shipping option. The exact shipping fee will be displayed at checkout before you confirm your order.

Domestic orders (Indonesia): Free standard shipping for orders over IDR 400,000.
International orders: Shipping costs vary by destination; free international shipping is available for orders over USD 80.

4. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the address associated with your account. This email includes a unique tracking number, which you can use to check the real-time status of your package via our website or the shipping carrier’s platform.

5. Delivery Issues

If you encounter any delivery problems (e.g., lost package, damaged items, or incorrect delivery), please contact us immediately at service@xisistoe.com with your order number and tracking number. We will work with our shipping carriers to resolve the issue promptly.

Damaged Items: Please take photos of the damaged package and item, and send them to us within 48 hours of delivery for a replacement or refund.
Lost Packages: If your package is marked as delivered but not received, check with your local postal service first. If unresolved, we will initiate an investigation and arrange a replacement or refund.

6. Shipping Restrictions

We ship to most countries worldwide, but some regions may have restrictions due to local laws or shipping regulations. If your location is restricted, we will notify you at checkout.

7. Contact Us

For any questions or concerns about shipping, order status, or delivery, please contact our customer service team at:

Email: service@xisistoe.com

We aim to respond to all shipping-related inquiries within 24 business hours.